When this initiative first came up a lot of folks were concerned about community members using it as a sounding board to complain about whatever they had to complain about. We've actually seen the opposite. We've seen more questions resolved by the community itself than our page admins. For example, someone posted a question about an event time. Very soon after two other people posted responses completely clearing up the confusion before we even got to respond. What our school pages have done is amplify the support and corroboration that already existed within our community. It gives it a common area to converse, leave comments, and share their support. It also supports our "Green" initiatives as we get to cut down on printed newsletters (newsletters do get sent home to those without internet who opt to receive them). It also creates a clear, quick line of communication between teachers, administration, and parents.
We have three admins of our school FB page and we all keep pretty close tabs on what goes on with comments. We have pretty tight reins on the pages meaning that only admins can make original posts and upload photos/videos. We also keep our comments "compact" meaning that a viewer has to "expand selection" prior to seeing the comment thread. This keeps any "unruly users'" posts from being seen right away without us moderating first. Our principal has really taken the lead on this: posting; moderating; and updating. She also reviews the comments and really only keeps ones that pertain to school and not personal issues (which doesn't happen much).
So overall its been a highly positive experience. The communication between our school and the community has opened wider and it gives us the opportunity to quickly relay what has been going on behind our doors. If you're toying with the idea of a school or classroom pages, I would highly recommend it.



